Privacy Policy

Last updated: 1 March 2025

Lit Solutions (“we”, “us”, “our”) operates litsolutions.nz and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. We comply with the New Zealand Privacy Act 2020 and the Information Privacy Principles.

1. Information we collect

We may collect:

Contact and identity information — name, email address, phone number, company name, and other details you provide when enquiring, signing up, or using our services.
Usage and technical data — IP address, browser type, device information, pages visited, and similar data when you use our website or systems.
Communications — records of correspondence when you contact us or we contact you.
Payment and billing information — where you use our paid services, we may process payment-related data in line with our payment providers’ terms and applicable law.

2. How we use your information

We use the information we collect to:

Provide, operate, and improve our website and services (including voice, payments, and automation systems).
Respond to enquiries and communicate with you.
Send service-related and, where you have agreed, marketing communications.
Analyse usage to improve security, performance, and user experience.
Comply with legal and regulatory obligations.

3. Legal basis and purpose

We process your information where we have your consent, where it is necessary to perform a contract with you, where it is necessary for our legitimate interests (such as improving our services and security), or where required by law.

4. Sharing and disclosure

We may share your information with:

Service providers who assist us (e.g. hosting, analytics, payment processors, communications), under strict confidentiality and data-handling obligations.
Professional advisers (e.g. lawyers, accountants) where necessary.
Regulators or law enforcement when required by law or to protect our rights and safety.

We do not sell your personal information. We do not disclose your information to third parties for their marketing purposes without your consent.

5. International transfers

Some of our service providers may be located outside New Zealand. Where we transfer personal information overseas, we take steps to ensure it is protected in line with New Zealand privacy standards (e.g. through contracts or jurisdictions with adequate protections).

6. Retention

We retain your information only for as long as needed for the purposes set out in this policy, or as required by law. When no longer needed, we securely delete or anonymise it.

7. Security

We use appropriate technical and organisational measures to protect your information against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure; we encourage you to use strong credentials and keep your contact details up to date.

8. Your rights

Under the Privacy Act 2020 you have the right to:

Ask whether we hold personal information about you and to request access to it.
Request correction of information we hold about you.
Complain to us or to the Office of the Privacy Commissioner if you believe we have interfered with your privacy.

To exercise these rights or ask questions about this policy, contact us using the details below.

9. Cookies and similar technologies

We may use cookies and similar technologies to run our website, remember preferences, and analyse usage. You can control cookies through your browser settings. Disabling some cookies may affect how the site works.

10. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of our website or services after changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.

11. Contact

For privacy-related requests or questions, contact Lit Solutions:
Christchurch, New Zealand.
Email: [email protected] (or your usual contact address for Lit Solutions).

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